Returns & Refunds.

We stand behind the quality of everything we sell. Here is exactly how our returns and refunds process works.

14-Day Return Window ✦ Unopened Items ✦ Damaged & Defective ✦ Full Refunds ✦ Store Credit ✦ No Restocking Fee ✦ Order Cancellations ✦ 14-Day Return Window ✦ Unopened Items ✦ Damaged & Defective ✦ Full Refunds ✦ Store Credit ✦ No Restocking Fee ✦ Order Cancellations ✦

01

What Can Be Returned

Our return window is 14 days from delivery for standard returns, and 7 days for damaged or defective items. Because essential oils are sensitive products, whether an item can be returned depends on its condition.

✓ Returnable

Unopened, sealed products in original packaging
Damaged or defective items — regardless of whether opened
Wrong item shipped — our error, fully covered
Incorrect quantity received

✕ Non-Returnable

Opened or used essential oils, hydrosols, carriers, or bath & body products
Items outside the 14-day window
Items without original packaging or proof of purchase
Custom blends prepared to order
Clearance or final sale items marked as such at purchase

Why we cannot accept opened products: Once essential oils are unsealed, they cannot be re-examined for contamination, adulteration, or degradation. This is a firm policy — not just for our protection, but for yours and every other customer's. If you are unsure about a product before purchasing, please contact us first.

02

The Return Process

Four straightforward steps. We aim to make this as frictionless as possible.

01

Initiate your return

Email hello@noelaromatics.com with the subject line "Return Request — [Order Number]". Include your order number, the item(s) you wish to return, and the reason. Do this within 14 days of delivery.
02

Receive return authorisation (RMA)

We will review and respond within 2 business days. If approved, you will receive a Return Merchandise Authorisation (RMA) number. This number must be clearly written on the outside of your return parcel — returns without it may be delayed.
03

Ship the item back to us

Pack securely in original or equivalent protective packaging. We will provide the return address on approval. We strongly recommend using a tracked shipping method. For high-value items, consider insuring the parcel.
04

Inspection & refund

We inspect returned items within 3–5 business days of receipt. If approved, your refund is processed to your original payment method. Allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

03

Return Shipping Costs

Singapore returns

Return shipping is the customer's responsibility
Typical cost: $5–10 SGD via SingPost or courier
Use a tracked method — we cannot be responsible for parcels lost in return transit

International returns

Return shipping is the customer's responsibility
Cost varies by carrier and destination
We recommend DHL or FedEx with full tracking and insurance

If the return is our error — wrong item shipped, incorrect quantity, or a defect on our end — we cover all return shipping costs and will provide a prepaid label where available. The original shipping cost is also refunded in full.

No restocking fees. Ever.

04

Damaged & Defective Items

If something arrives in poor condition, here is exactly what to do. You have 7 days from delivery to report damage or defects.

01

Document before you do anything else

Photograph both the outer packaging and the contents clearly. These images are essential — please take them before handling, moving, or discarding anything.
02

Contact us within 7 days

Email hello@noelaromatics.com with your order number and photos. Keep the item and its packaging — do not discard anything until we have reviewed your case.
03

Resolution — your choice

We will offer you a full refund (including original shipping), a replacement shipped at no cost, or store credit. You decide.

Defects covered include: leaking bottles, expired or degraded product, and wrong item received. Proof of defect (photos + original packaging) required in all cases.

05

Refund Methods

Once your return is approved, you can receive your refund in any of the following ways.

·

Original payment method

Refunds are returned to your original payment method — credit/debit card, PayNow, Apple Pay, or Google Pay. Allow 5–10 business days for it to appear, depending on your bank.
·

Store credit

Prefer store credit? Just let us know when initiating your return. Store credit is available immediately on approval and never expires.
·

Partial refunds

If you paid for return shipping on a non-error return, this may be deducted. We do not charge restocking fees under any circumstances.

Refund disputes: If you believe a refund decision is incorrect, contact us within 7 days of the decision with any additional evidence. We will review and respond within 5 business days.

06

Order Cancellations

Before shipment

Contact us immediately — hello@noelaromatics.com or WhatsApp +65 8841 8366
If your order has not yet been processed, we can cancel and issue a full refund
Refund within 2–3 business days

After shipment

Once dispatched, orders cannot be cancelled
Accept delivery and initiate a standard return if the item is eligible
Refund subject to standard return conditions above

Need to Arrange a Return?

We are here
to help.

Reach out before returning anything — we will confirm eligibility and walk you through the process.

Emailhello@noelaromatics.com

Phone / WhatsApp+65 8841 8366

Address

64B Peck Seah Street
Singapore 079325

Hours

Mon–Fri 10am–7pm
Sat–Sun 11am–5pm
By appointment

We respond to return enquiries within one business day. Policy last updated: December 2025 · N.O.E.L Aromatics (Green Sheep LLP)

Returns & Refunds.

What Can Be Returned

✓ Returnable

✕ Non-Returnable

The Return Process

Initiate your return

Receive return authorisation (RMA)

Ship the item back to us

Inspection & refund

Return Shipping Costs

Singapore returns

International returns

Damaged & Defective Items

Document before you do anything else

Contact us within 7 days

Resolution — your choice

Refund Methods

Original payment method

Store credit

Partial refunds

Order Cancellations

Before shipment

After shipment

We are hereto help.

We are here
to help.