Shipping & Delivery.

Everything you need to know about how we pack, dispatch, and deliver your order — safely and on time.

Singapore Delivery ✦ International Shipping ✦ DHL Express ✦ SingPost ✦ Click & Collect ✦ Order Tracking ✦ Careful Packaging ✦ Singapore Delivery ✦ International Shipping ✦ DHL Express ✦ SingPost ✦ Click & Collect ✦ Order Tracking ✦ Careful Packaging ✦

01

Singapore Delivery

All Singapore orders are dispatched within 1–2 business days of payment confirmation. Essential oils and fragile items are carefully packaged — sealed, cushioned, and labelled — to arrive in perfect condition.

Standard delivery via SingPost takes 2–3 business days from dispatch. Express and same-day options are available for urgent orders.

Orders placed on weekends or public holidays are processed from the next business day. You will receive a tracking number by email as soon as your order leaves us.

Need something urgently? Contact us before placing your order and we will do our best to accommodate.

Standard Post

Via SingPost — 2–3 business days from dispatch. Tracking included. Suitable for most orders.

Express Courier

1–2 business days. Additional fee applies, quoted at checkout. Ideal when timing matters.

Same-Day Delivery

Available for orders placed before 12pm on weekdays, selected areas only. Contact us to confirm availability for your address.

Order Processing

All orders processed within 1 business day of payment. Tracking number sent by email upon dispatch.

02

Shipping Rates

Order Value	Standard Rate	Notes
Under $50 SGD	$5 SGD	Flat rate, SingPost standard
$50 – $150 SGD	$3 SGD	Flat rate, SingPost standard
Over $150 SGD	Free	Standard delivery included
Express / Same-Day	Quoted at checkout	Subject to availability and location
International	Quoted separately	Contact us before ordering — see below

All prices in Singapore Dollars (SGD). Shipping costs are calculated on your order subtotal before any applicable discounts.

03

International Shipping

The standard checkout covers Singapore delivery. For international orders — including Bali, Malaysia, and other destinations — please contact us before placing your order so we can confirm availability, packaging requirements, and cost.

We ship internationally via DHL Express (5–7 business days) and FedEx International (5–10 business days) as our primary carriers, with standard international post available as an economy option (10–14 business days). The right carrier will depend on your destination, order size, and how urgently you need your order.

International customers are responsible for any customs duties, import taxes, or fees imposed by their country. We provide accurate product descriptions and declared values on all customs documentation. N.O.E.L Aromatics is not responsible for delays caused by customs clearance.

Some countries restrict essential oil imports. We will notify you promptly if your destination or selected products are affected.

Primary Destinations

Bali (Indonesia) and Malaysia are our most common international routes. Other destinations available — contact us to confirm.

DHL Express

5–7 business days. Our preferred international carrier for reliability, tracking, and temperature-sensitive handling.

FedEx International

5–10 business days. Available as an alternative carrier depending on destination and order size.

Customs & Duties

All customs fees, import taxes, and clearance costs are the responsibility of the recipient. We cannot predict or cover these charges.

How to Order Internationally

Email or WhatsApp us with your order list and delivery address. We will confirm feasibility, quote shipping, and invoice you before dispatch.

04

Damaged & Lost Packages

We take every precaution in packaging — but if something goes wrong in transit, here is exactly what to do.

If your package arrives damaged:

01

Document the damage

Photograph both the outer packaging and the contents before doing anything else. These images are essential for any claim.
02

Contact us within 7 days

Email [email protected] with your order number and photos. The sooner we hear from you, the faster we can resolve it.
03

Resolution — your choice

We will replace the damaged item or issue a full refund. You decide which you prefer.

If your package is lost:

01

Report within 14 days

Contact us with your tracking number and order details. Check the tracking status first — occasionally packages show as "delivered" but are held at a collection point.
02

We investigate with the carrier

We will open a claim on your behalf and keep you updated throughout the process.
03

Full resolution — at our cost

If the package is confirmed lost, we will replace it or refund in full. We cover replacement shipping for lost packages.

N.O.E.L Aromatics is not responsible for delays caused by carrier issues, weather, customs clearance, or incorrect address information provided at checkout.

05

How We Package Your Order

Essential oils are delicate — we take their packaging seriously. Every N.O.E.L order is prepared with care before it leaves us.

·

Sealed & secured

Bottles are capped, sealed, and individually cushioned to prevent movement and breakage in transit.
·

Fragile labelling

All packages are clearly marked "Fragile" to alert handlers throughout the delivery chain.
·

Temperature consideration

Packages are handled to minimise temperature fluctuations. Cold-weather insulation packaging is available upon request for sensitive shipments.
·

Accurate documentation

All international parcels include correct product descriptions and declared values for smooth customs clearance.

06

Address Requirements & Undeliverable Parcels

Please double-check your delivery details at checkout — the most common cause of delays is an incomplete or incorrect address.

Include your full unit number, block, street name, and postal code, along with a contact number for delivery coordination. Add any special access instructions in the order notes field if needed.

If a package cannot be delivered and is returned to us, we will contact you to arrange redelivery. Re-shipping costs may apply. If you need to change your address before your order has been dispatched, contact us immediately — once an order has shipped, we are unable to redirect it on our end; you will need to contact the carrier directly.

N.O.E.L Aromatics is not responsible for delays or failed deliveries caused by incomplete or inaccurate address information provided at checkout.

07

Click & Collect

Prefer to collect in person? We welcome visits to our Peck Seah Street address by appointment — and a collection visit is a good opportunity to explore the range, compare scents, or get advice in person.

To arrange collection, contact us after placing your order and we will confirm a suitable time. There is no shipping charge for in-person collection.

64B Peck Seah Street, Singapore 079325 · Mon–Fri 10am–7pm · Sat–Sun 11am–5pm · By appointment

Shipping Questions?

We are here
to help.

For anything not covered above — international quotes, urgent orders, or special delivery arrangements — reach out directly.

Email[email protected]

Phone / WhatsApp+65 8841 8366

Visit & Collect

64B Peck Seah Street
Singapore 079325
By appointment

Hours

Mon–Fri 10am–7pm
Sat–Sun 11am–5pm
By appointment

We typically respond to shipping enquiries within one business day. Policy last updated: December 2025 · N.O.E.L Aromatics (Green Sheep LLP)

Shipping & Delivery.

Singapore Delivery

Standard Post

Express Courier

Same-Day Delivery

Order Processing

Shipping Rates

International Shipping

Primary Destinations

DHL Express

FedEx International

Customs & Duties

How to Order Internationally

Damaged & Lost Packages

Document the damage

Contact us within 7 days

Resolution — your choice

Report within 14 days

We investigate with the carrier

Full resolution — at our cost

How We Package Your Order

Sealed & secured

Fragile labelling

Temperature consideration

Accurate documentation

Address Requirements & Undeliverable Parcels

Click & Collect

We are hereto help.

We are here
to help.